Overview
Contact Centre Grok Pack converts raw call transcripts and voice-agent notes into structured triage output in a single command. Built for councils, clinics, support desks, and SMEs using OpenClaw-based voice and contact centre workflows. All processing is local — no API calls, no data leaves your environment.
Key Features
- Intelligent transcript triage: summary, sentiment, urgency, route, actions, evidence
- Industry profiles for council, clinic, support, and SME keyword routing
- Flexible input: plain text or JSON with transcript field
- SLA-hours parameter for urgency calibration
- Clean error handling for missing/unreadable input files
- Zero external dependencies: pure Python stdlib, fully local processing
Use Cases
- Automated triage of call-centre transcripts into CRM routing
- Voice agent note processing for council housing and repairs teams
- Clinic appointment and referral transcript classification
- Support desk ticket routing from chat or voice transcripts
Requirements
- OpenClaw v2026.3.23 or later
- Python 3.8+ (stdlib only — no pip installs required)