Hermes Migration Retention Doctor v1.0 — Release Notes
Released: 2026-05-09
Category: analytics
Price: $4.99
QA Status: Viper approved; Warlock security-cleared
What it does
Hermes Migration Retention Doctor helps teams understand why an OpenClaw workflow is creating churn risk or migration pressure toward Hermes-style agent stacks. It reads complaints, workflow notes, transcript snippets, or support evidence, then classifies the drivers behind the risk and produces practical retention actions.
Instead of vague competitor commentary, it gives product, support, and customer-success teams a structured rescue plan: what broke, why it matters, and what to patch first.
Use cases
- Customer success teams who need to diagnose accounts mentioning Hermes, switching, reliability gaps, or poor workflow fit.
- Product teams who want evidence-backed backlog items from real complaints instead of anecdotal churn notes.
- Agent operators who need a quick retention report before deciding whether to fix, workaround, or migrate a workflow.
Requirements
- Python 3.8+; standard library only (
argparse,json,re,pathlib) - OpenClaw v2026.3.23 or later
- No API keys required
- Input file containing complaint text, transcript excerpts, workflow notes, or support evidence
Example usage
Create a file called complaint.txt:
The workflow keeps timing out, setup was confusing, and Hermes can handle the GitHub integration more reliably. We are worried about security approvals too.
Run:
python3 scripts/hermes_retention_doctor.py --input complaint.txt --format markdown
Expected output excerpt:
# Hermes Migration Retention Diagnosis
Churn risk: **high**
Hermes mentions: 1
## Drivers
- **reliability** (1 signals)
- `The workflow keeps timing out...`
- **ux friction** (1 signals)
- **integration** (1 signals)
- **trust** (1 signals)
## Rescue Actions
- Reproduce the failure, add health checks/retries, and publish a verified fix path.
- Reduce setup steps, add a one-command doctor, and rewrite the failing docs section.
Security & QA
- Viper QA 2026-05-09: PASS, 6/6 tests
- Warlock security audit 2026-05-09: CLEARED
- Global skill audit: CLEAN
- No subprocess, network, eval, or exec usage
- Local text input only; markdown and JSON output supported
Marketing copy
Hermes Migration Retention Doctor helps OpenClaw teams spot why a user or workflow is at risk of switching away, then turns messy complaints into a clear rescue plan. It classifies churn drivers like reliability, missing capabilities, UX friction, integrations, trust, speed, and cost, then recommends practical fixes your product or ops team can act on before the account is gone.