Voice Ops Template Builder

Use this skill to turn a voice-agent idea into an operational workflow starter. Keep templates practical: caller intent, required fields, tool actions, escalation conditions, compliance notes, and post-call outputs.

Workflow

1. Identify workflow type: support, sales, intake, booking, casework, or back-office update.

2. Run scripts/build_voice_workflow.py with the workflow type and organisation context.

3. Review the generated JSON/Markdown template for missing fields or risky automation.

4. Customize escalation thresholds and human handoff wording before production use.

Script

python3 scripts/build_voice_workflow.py --workflow support --org-type smb --output support-voice-flow.md

Parameters

• --workflow: support, sales, intake, booking, casework, or back-office.
• --org-type: smb, enterprise, government, healthcare, finance, or generic.
• --output: optional Markdown output file.
• --json: emit JSON instead of Markdown.

Output

Return a ready-to-edit workflow with conversation stages, required data, allowed actions, escalation rules, and post-call artifacts.